Report missed bin collection

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Key facts:

Please only fill in this form if you live in/your property is in Lichfield District or Tamworth Borough.

This form is not for business / trade waste - find out about our trade waste service.

Our crews do not finish their collection rounds before 4pm, so if you are reporting before 4pm, we may not have reached you yet. Often times our crews have to go to the tip site to empty their wagon and come back, so sometimes we only do half a street.

You can only report missed bin by midnight the next working day (unless you have an assisted collection).

Our crews let us know if a bin was not collected for a reason, e.g. it was contaminated / frozen or too heavy.

Once you submit your form, our team will check whether your bin was out on time, was contaminated or whether it was missed. Our system will send you an e-mail to let you know whether our crews will return to empty it. Please ensure you enter a valid email in the form, so we can update you.

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