Order replacement bin

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Please only fill in this form if you live in/your property is in Lichfield District or Tamworth Borough. This form is not for business / trade waste - find out about our trade waste service.

Key facts:

Please use this form to let us know if any of your bins are broken or have been stolen.

Lost/stolen bins - if your black bin has been lost/stolen, you will be asked to make a payment of £15 for a replacement – please have your debit or credit card handy. We aim to deliver replacement bins within one week, however this depends on stock levels and it may take up to ten working days.

Broken bins - if you bin is broken, we will only replace it if we can pick up your broken bin. Once you have filled in the form, please use your bin as normal and put it out for the next few weeks on your usual collection day (regardless of colour) and we will swap it as soon as we can. Please note this may take up to ten working days.

Different size bins – you can request a smaller black bin using this online form. If you would like a smaller blue or garden bin, please call customer services on 0345 002 0022. 

Garden waste bins - if you order a replacement garden waste bin, you will be asked to let us know if you need a replacement sticker.

Nappy, medical and large family bins - if you generate extra waste due to a medical condition, large family (6+) or children in nappies, please fill out our additional black bin form. If you need to replace a yellow lid (nappy/large family) or red lid (medical), please call customer services on 0345 002 0022. 

Moving into a new house? If you have just moved into a new house and there are no bins at your new property, or bins are missing, please call us on 0345 002 0022 to order your bins.

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